Limesync Privacy Policy
Last updated: December 2025
Who We Are
LimeSync (“LimeSync”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when customers and users access or use the LimeSync platform and related services (the “Services”).
This Privacy Policy applies to information processed through our Services and does not apply to third-party websites or services that may be linked from our platform.
Information We collect
We collect information necessary to operate, maintain, and improve the Services.
2.1 Account and User Information
When users create an account or are invited to a workspace, we may collect:
Name
Email address
Organization or workspace name
Role and permissions within the workspace
Authentication-related information
2.2 Customer Content
As part of providing the Services, LimeSync processes content uploaded or submitted by users, including:
Videos and audio recordings
Documents, files, and images
Generated outputs such as SOPs, playbooks, and documentation
Metadata associated with uploaded files (e.g., file name, size, timestamps)
Customer Content is processed solely to provide the Services and remains under the control of the customer.
2.3 Usage and Technical Information
We may collect limited technical and usage data, including:
Log data (e.g., access times, error logs)
Device and browser information
Usage patterns and feature interactions
IP address (used for security and abuse prevention)
2.4 Support Communications
If you contact us for support or feedback, we may collect:
Contact details
Support requests and correspondence
Information voluntarily provided to resolve issues
How We Use Information
We use information collected for the following purposes:
To provide, operate, and maintain the Services
To process uploaded content and generate requested outputs
To authenticate users and manage access controls
To monitor, secure, and improve the performance of the Services
To provide customer support and respond to inquiries
To comply with legal obligations and enforce our terms
We do not use customer content to train public AI models.
AI Processing and Subprocessors
LimeSync uses third-party service providers (“subprocessors”) to support certain functionality, including transcription and AI-based content generation.
These subprocessors:
Process data only on LimeSync’s instructions
Are used solely to deliver the Services
Are subject to contractual safeguards
Do not use customer data to train public models
A high-level overview of subprocessors may be provided upon request or documented separately for enterprise customers.
Data Retention and Deletion
We retain personal data and customer content only for as long as necessary to provide the Services or as required by law.
Customer content is retained while the account or workspace remains active
Users may delete content within the platform
Temporary processing data is deleted once processing is complete
Backup data is retained for limited periods for security and recovery purposes
Additional retention requirements may be addressed in enterprise agreements.
Data Sharing and Disclosure
We do not sell personal data.
We may share information:
With authorized subprocessors providing services on our behalf
Where required by law or legal process
To protect the security or integrity of the Services
With customer authorization
All disclosures are limited to what is necessary for the stated purpose.
International Data Transfers
LimeSync and its subprocessors may process data in countries other than where the user is located. Where applicable, we rely on appropriate safeguards to protect personal data in accordance with applicable laws.
Security
We implement technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. These include encryption, access controls, and secure infrastructure practices.
Further details about our security practices may be provided separately in our Security Overview or during enterprise assessments.
User Rights
Depending on applicable law, individuals may have rights to:
Access personal data
Correct inaccurate data
Request deletion of personal data
Object to or restrict processing
Requests may be submitted by contacting us at support@limesync.ai. We will respond in accordance with applicable legal requirements.
Children's Privacy
The Services are not intended for use by children under the age of 16. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
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